How to do Online Indonesian Passport Application

This article dedicated to my fellow Indonesians. :) Do you know that by applying online for a new passport or passport extension you will reduce yourself so much pain at the immigration office?

cara aplikasi paspor online

I will start my story from the first attempt to get to the Immigration office in Jakarta Pusat on Jalan Merpati, Kemayoran. I went there because I had read in some Internet newspaper that this immigration office is dedicated to passport extensions in one day. However they only process 200 applications each day; 25 applicants from online applications and 175 applications from people who turn up on the day.

So I arrived at the immigration office at 9.30 am, because I read that you can get the queuing number from 8-11 am. I was thinking that 9.30 wasn’t so bad, but it was a complete failure. All of the 175 queuing number were gone! I asked the immigration officer in the reception area and she said that people started giving out numbers at 7.30 am. I thought, well ok.. I will come before 7 am to get it. She told me that I might end up not getting a number at that time because people already start queuing from 5 am. This is insane! Even though I am a morning person, I don’t want to wake up so early just to go to immigration. So I made up my mind to apply online.

cara membuat paspor

If you’re interested in applying online and save yourself lots of time and hassle, then follow this easy step by step guide:

  • Go to immigration website www.imigrasi.go.id
  • Click the online application (Layanan Paspor Online), which is going to bring you here: http://ipass.imigrasi.go.id:8080/xpasinet/faces/InetMenu.jsp
  • Prepare all your documents (ID Card, Family Card and Birth certificate / graduation certificate / marriage certificate in soft copy (you can simply capture it with your phone because they ask for a JPG file). All the files should be under 1.8 mb file size
  • Fill in the online application form and upload your documents. At a minimum you will have to upload the 3 docs that I already mentioned above
  • At the end you can pick a date to come to the immigration office by yourself. The soonest you can come is 1 week after you submit your online application. I assume this is a normal time for the immigration officer to verify and validate your documents before you come for the interview, picture and bio metric data
  • After you finished your application, you will get the receipt for your online application submission with a barcode and other basic information. Don’t forget, you need to print this
  • I came to the immigration office Jakarta Timur (I choose it online) on the date that I had already chosen. Please note that you can go to any immigration office in Jakarta as long as your address in your ID card (KTP) is the same as your address on your Family card (Kartu Keluarga)
  • Arrive early, like at 8.45 am in the morning. Oh ya, another important things: do not wear a flip flop, wear proper clothes (this means do not wear shorts and t shirt, but you can still wear jeans and a shirt)
  • Go to the registration locket, get all your supporting docs verified by the immigration officer and get your statement letter there from them as well
  • Hand all copies of your document to the immigration officer
  • After this you will need to make a payment. Passport extension / new passport creation cost are same, Rp. 255.000,-. For passport with 48 pages
  • Have your photo taken and do the biometric scan
  • Then finally the interview. They will basically ask very common questions. For example, why you are doing a passport extension? Where are you planning to go? And bla bla.. Answer all the questions wisely and I am sure you will be fine. :)
  • All done! You can collect your new passport after 4 working days with bring your payment receipt

paspor 1 hari

These are the things that you need to bring to the immigration office:
– ID card (KTP asli)
– Family card (Kartu Keluarga asli)
– Birth certificate / graduation certificate / marriage certificate (Akta lahir / Ijazah terakhir / Surat nikah asli) one of them will be enough
– Your previous passport which you need to extend (if it is a new passport application then it is not needed)
– Stamp duty (materai Rp. 6.000) for statement letter, you can get the statement letter at the immigration office
– Copy all of the above documents on A4 paper. Do not cut it and do not copy 2 documents on one piece of paper (for example: do not copy ID Card together with your old passport on one paper). One document per A4 piece of paper
– The printed receipt of your online submission

pembuatan paspor jakarta

Pretty easy isn’t it? You just need one romantic day with the immigration office and all the things are done. Even though it looks like such a long step by step, but you will not regret doing it. If you are not applying online, you will need at least come to the immigration office 3 times and wake up so early in the morning for the sake of get the queuing number. Believe me, wake up so early and long time of waiting is not a good combination at all.

Not interested in travelling overseas? Well.. Indonesia has a lot of things to offer, such as:

83 comments

  1. flyingstar - July 12, 2013 4:24 am

    Hi, i am very impressed with the detail step by step that you pointed it out. Can I just check when was this written and whether this is still valid as of now? And immigration office only avail in jakarta?
    My previous maid from surabay would like to pay me a visit after went home for quite some times..but having prob to get her passport renewed..
    where is the nearest office that she can go? and does she need any visa?

    thanks.

    Reply
    • Firsta - July 13, 2013 5:41 am

      Hi, This post was published in May 2013. Unfortunately, I don’t have any view for city outside Jakarta.

      Reply
  2. Yudha - July 29, 2013 2:47 am

    thank you. well written and really helping. I am actually searching “How to Apply Indonesian Passport” on google and this came out on the first page. Thank you so much for this :D

    Reply
    • Firsta - July 30, 2013 5:46 am

      I am glad that you found the blog post is useful. Oh really? Wow, I don’t even know that. Thanks for the information Yudha.

      Reply
      • JP - September 18, 2013 5:17 pm

        Yes, your’s appeared first. Thanking you in advance.

        JP

        Reply
        • Firsta - September 20, 2013 6:07 am

          I am glad you found this post useful. Thanks for visiting my blog JP.

          Reply
  3. Mutiara - August 7, 2013 5:26 pm

    thanks for this information :)

    Reply
    • Firsta - August 8, 2013 1:51 pm

      Hi Mutiara, my pleasure!

      Reply
      • HJ - August 22, 2013 7:08 am

        can anybody advise me where is the nearest immigration office to extend passport in purwoketo

        Reply
        • Firsta - August 24, 2013 2:37 am

          Hi HJ,
          You can probably try to go to the immigration office in Cilacap. I read some blog post (written in Indonesian) that talked about it.
          Here you go the address: Jl. Urip Sumoharjo No.249, Gumilir, Cilacap. Telp.+62282-547779. The journey from Purwokerto to Cilacap takes +/- 90 mins.
          Hope it helps. :)

          Reply
          • Rosita - August 30, 2013 10:34 pm

            How can I find a lost passport number ?
            I am out of Indonesia and need my old passport number to reissue a new one . Indonessian embassy cant help with out the number

          • Firsta - September 3, 2013 9:50 am

            Hi Rosita,

            I think you should contact the immigration office. I am sure they store it somewhere if you can provide your ID number. They have “Lost and Stolen Passport” section on their website. Good luck! :) Or you can apply a new passport at the Indonesian Consular/embassy. Maybe? Hope it helps!

  4. Carole-Ann Britt - August 28, 2013 6:08 am

    How does an Indonesian go about obtaining the above mention required id if they have lost it all? Where is a good place to start? Thank you. Carole

    Reply
    • Firsta - September 3, 2013 10:02 am

      Hi Carole,
      I don’t know how to say it in English, but probably you can start with making a new ID card at “RT (Rukun Tetangga)” and also create a new Birth Certificate in civil registry office (Catatan Sipil) in where the person born. Good luck!

      Reply
  5. Rizal - September 7, 2013 8:23 am

    I have a friend who wants to leave Indonesia. She has the documents but her parents keep them from her. She says her parents have the ability to cancel her passport at any time how is this possible and is it legal?

    Thank you ! Please reply when you can! Terima Kasih, I’m not Indonesia by the way lol.

    Reply
    • Firsta - September 7, 2013 8:59 am

      Hello Rizal! How old is she? I think (I don’t really understand the law though) if she already has her own passport, it can’t be cancelled by her parents. Should ask to immigration for better answer :)

      Reply
      • Rizal - September 7, 2013 11:31 am

        She is 19… to whom is it that I can get in contact with to find the official answer?

        Reply
        • Firsta - September 10, 2013 5:30 am

          I guess you should try to ask immigration office for better view. Here is their website: http://www.imigrasi.go.id/ or just find the nearest immigration office.

          Reply
      • AHMED KAYANI - July 9, 2014 6:34 pm

        hello once your passport is ready nobody have a rite to cancel it just ur self can do it for cancellation need your signature and your wish other wise cannot be cancel

        Reply
  6. michale - September 17, 2013 6:38 pm

    is there a passport office in Bali?

    Reply
  7. Diana - September 28, 2013 9:36 pm

    Hello,
    I’m trying to help an Indonesian citizen who lives in KSA. She has lost her passport and cannot issue a new one without getting the number of her passport. We tried to email the immigration office but no one replied. She has an old ID ( KARTU TANDA PENDUDUK). Would you please help us?
    Thank you

    Reply
    • Firsta - October 9, 2013 8:06 am

      Hi Diana,
      Have you check their website and try contact the Lost and Stolen Passport division?

      Reply
  8. nunu - October 15, 2013 1:33 am

    Hi everybody,
    Can anyone please explain me how about services in cilacap immigration office.? I have a concern of passport renewal and intend to proceed it there online.
    Does it take a long time??

    regards,

    Reply
    • Firsta - October 16, 2013 12:03 pm

      Hi Nunu,
      Sorry I can’t really help you :( I don’t know about it. I think it will probably take a week-ish.

      Reply
  9. Sharon - October 29, 2013 2:54 am

    I have an Indonesian passport and I just emigrated to Indonesia (I previously lived in Europe). I need a new Indonesian passport ASAP but I don’t have a KTP and family card yet!!! How can I arrange that I will have a new passport ASAP??? Please help!!!

    Thanx in advance!

    Reply
    • Firsta - November 5, 2013 4:48 pm

      Hi Sharon,
      I think ID card (KTP) and family card are the basic requirements for it. Do you already try to contact the local/community association (rt/rw) to sort out the KTP and family card for you?

      Reply
  10. Dilla - October 29, 2013 7:45 am

    It’s good to read a lot of information from you. Just to add, if you applied online at Jakarta Pusat Immigration before 11am, then your passport will be ready at the same day around 3-4 PM. I like how our Immigration came with this kind of solution, so you don’t have to go back and forth.

    Reply
    • Firsta - November 5, 2013 4:41 pm

      Hi Dilla,
      Thank you very much for your additional information. Yes, it is indeed a great improvement :)

      Reply
  11. Ayu - November 2, 2013 12:36 am

    Just about to apply for first passport. Your information so helpful. Thanks you very much

    Reply
    • Firsta - November 5, 2013 4:18 pm

      Hi Ayu,
      Thanks and so glad that you found it useful. Good luck for the application! :)

      Reply
  12. selly - November 19, 2013 9:29 am

    I think this website has the queueing system itself. As im applying now, i cant even pick a date to come to the nearest immigration office. It says “25:permohonan tidak ditemukan”. I mean seriously they even limit the online applicants??? As i thought its too good to be true. Really dissapointed with the system

    Reply
    • Firsta - November 25, 2013 3:33 pm

      Hi Selly,

      Mungkin pas lagi penuh kali ya? Aku sendiri sih tidak ada masalah waktu itu. Lancar. :)
      Oh ya, they do put limitation for the online application (per day).
      Good luck!

      Reply
  13. Irza - November 20, 2013 2:47 am

    Thanks Frista

    Reply
    • Firsta - November 25, 2013 3:30 pm

      Hi Irza!
      My pleasure :) Thanks for visiting my blog.

      Reply
  14. Wiwi spark - January 6, 2014 3:29 am

    Thanks for your good advice- btw I wanted to make passport for my mom in Indonesia how do I do that ( currently I am in Australia ) she tried to apply in cilacap yet she end up being told to pay 1.750.000 through second man aka calo

    Reply
    • Firsta - January 14, 2014 10:17 am

      Hi Wiwi,
      Here is the immigration office address in Cilacap from here: http://www.imigrasi.go.id/index.php/hubungi-kami/kantor-imigrasi
      Kantor Imigrasi Kelas II – CILACAP
      Jl. Urip Sumoharjo No.249, Cilacap
      Telp.(0282)-547779

      No need to use a middle man. As long as your mom can provide all the requirements (ID Card, Family card and Birth certificate), it should be easy to do. It costs you Rp. 255.000 for a new / renewal passport. Even if you use ‘calo’, it usually cost you below Rp. 800.000.

      Reply
      • Norlinda - November 12, 2014 10:49 am

        Hi Firsta, firstly, i would like to thank you. Your blog is awesome and useful. Fyi, my maid wants to come back to work with me in Singapore. However, she need to make a new passport. She lost her marriage cert n birth cert. She dont know how to make a new one. Can u recommend any ‘calo’. Do you have any contact? My maid is in Cilacap. Thank you.

        Reply
        • Firsta - November 12, 2014 11:04 am

          Hi Norlinda,
          Sorry I can’t help. I don’t know any ‘calo’. Btw, how about her last graduation certificate?
          Thanks for your kind words and I am glad to hear that you found this blog useful.

          Reply
  15. janice - February 17, 2014 10:11 am

    where is the nearest place to renew passport in lumpung timur??

    Reply
  16. Arielle - February 18, 2014 3:19 pm

    Firsta, u can really take pics of the docs needed? Instead of scanning em?

    Reply
  17. Arielle - February 18, 2014 3:58 pm

    I’ve tried it just now, didnt make it. It said “File lampiran tdk sesuai aturan”. Mine are under 1,8 MB.

    Reply
    • Firsta - February 19, 2014 7:48 am

      Hi Arielle,
      Is it JPG file? I got the same response when I upload PDF file. Try JPG.

      Reply
  18. primasti ayunda - February 26, 2014 2:33 am

    Hi Frista, glad to read your blog. Its really help me but can you help me, on that form i have to fill no. rekomendasi kemenaker(for TKI) where i an get those number? do i need to come to any goverment office or already on passport?
    need your help :(

    Reply
    • Firsta - February 26, 2014 6:49 am

      Hi, I am not sure why that appear. However, I think you don’t need to put anything on that field as it stated “for TKI” only.

      Reply
  19. Jodie - March 26, 2014 5:03 am

    I too also googled how to get an indo passport. Great site. Thanks!

    Reply
  20. alpen - March 26, 2014 1:29 pm

    hello,

    after submitting the online application and made the payment, do I really have to wait for one week to schedule the appt? On the drop down menu has the next day available?

    Also, is it first come first serve? thanks!

    Reply
    • Firsta - March 26, 2014 1:48 pm

      Hi Alpen,

      I think you can choose it, not necessarily need one week after the submission. Would be great to check it directly to the immigration office.
      My experience was first come first serve, but you already pick your own schedule (time).

      Reply
  21. Mohammed Mustafa - April 6, 2014 10:48 am

    HI. CAN U TELL ME ABOUT BABY PASSPORT. BECAUSE MY WIFE SHE IS FROM INDO SHE GIVE BRITH IN INDO. AND SHE DNOT NO VERY WELL ABOUT IMIGARATION. WHAT DOCUMENTS WANT. SHE DNOT NO. If U know Please tell me. Thanx

    Reply
    • Firsta - April 7, 2014 8:28 am

      Hi Mustafa,
      I am sorry I don’t really know about baby passport. :( In term of the docs, I think it should be similar with what I already mention above. Good luck!

      Reply
  22. Erick - April 9, 2014 9:27 pm

    Hello,

    What is the physical address and phone number in Jakarta to obtain a new passport? Thank you ahead of time.

    Reply
  23. Shamweel ahmad - April 13, 2014 7:04 am

    i want visa.can u help me

    Reply
  24. arujun fernando - May 13, 2014 2:45 am

    I found the information is very useful. I could like to ask some information. I am an Indian. Married to Indonesian. Lives in kotabaru ( kalimantan). I could like to make her a passport so I that I can take her to visit india. She has KTP, kartu keluarga with my name in it. And marriage certificate but marriage certificate is an Islamic certificate not from the government. Is this enough to apply passport for her. I could like a prompt answer if possible. Thank you. Arujun.

    Reply
  25. arujun fernando - May 13, 2014 2:47 am

    Is it possible to make the passport in bali.

    Reply
    • Firsta - May 13, 2014 6:52 am

      Hi Arujun,
      Yeah I think you can. Btw, for the passport requirement it needs legal marriage certificate. Can replace the marriage certificate with birth certificate or graduation certificate. Good luck!

      Reply
      • arujun fernando - May 31, 2014 2:51 am

        Thanks for ur information.she doesn’t have a birth certificate and graduation certificate. What do u mean by legal marriage certificate. We did it legally with her parents. Islamic marriage certificate. Is it possible to make in bali. We are still trying to make birth certificate.

        Reply
        • Firsta - May 31, 2014 3:57 am

          Like Buku Nikah from KUA (for moslem) or the certificate from Catatan Sipil (for non moslem).

          Reply
  26. Fahmi - June 5, 2014 3:58 am

    applying online really save my time :D though I think the process are still confusing me on the first time I apply for my passport. -,-
    Fahmi recently posted…Tentang Cagar Alam, Dan Etika Jalan – Jalan Di AlamMy Profile

    Reply
  27. laura - June 22, 2014 5:09 pm

    Thank for ur advice. One question:my husband is indonesian n he lost his passport! Can he still pply onine? Does he need any doc ftom the police station? I m italian and in my country we have to make a statement to the nearest police station n then we can applu for a new one but my husband now is back in jakarts for hplidays n he lost the passport what he has to do? Thank you

    Reply
    • Firsta - June 23, 2014 5:39 am

      Hi Laura,
      Yes, he needs to attach a letter of lost passport from the police. He can read more here: http://www.imigrasi.go.id/index.php/layanan-publik/paspor-biasa#persyaratan
      – Melampirkan surat keterangan kehilangan paspor dari Kepolisian setempat bagi yang paspornya hilang;
      – Melapor ke Seksi Pengawasan dan Penindakan Keimigrasian untuk memberikan keterangan tentang kerusakan atau kehilangan paspor yang dituangkan dalam Berita Acara Pemeriksaan (BAP);
      – Berkas yang bersangkutan diteruskan ke Kepala Kantor Wilayah Kementerian Hukum dan HAM untuk mendapatkan keputusan;
      Keputusan Kepala Kantor Wilayah Kementerian Hukum dan HAM dapat berupa persetujuan atau penolakan atau penundaan;
      – Apabila permohonan penggantian disetujui, persyaratan dan proses penyelesaian dapat dilaksanakan seperti permohonan paspor baru.
      Hope it helps. Cheers!

      Reply
      • puji ariyani - October 7, 2014 6:18 am

        mau nanya nih apa sih bedanya paspor umum sama paspor kerja.

        Reply
        • Firsta - October 8, 2014 1:38 am

          Hi Puji,
          Saya kurang tau tapi mungkin sama saja ya? Visanya yang berbeda kan?

          Reply
  28. Boyke - July 6, 2014 7:10 am

    My wife’s nurse is working for me in Jakarta. She is originated from Lampung. Is it possible for her to make a Passport in Jakarta Timur?
    Should I make a working statement or shall I ask for such from her Employee ( Citra Bunda Foundation )at Kelapa Gading Pacific Office Complex ?

    Reply
    • Firsta - July 19, 2014 4:39 am

      Hi Boyke,
      She should be able to do it as long as she has all the required documents to apply for a passport. Better to ask the immigration office though. Btw, I don’t think a working statement is needed when applying for a passport. Hope it helps.

      Reply
  29. SA - July 14, 2014 2:04 am

    Hi
    Just wanna ask about visa extension I got the visiting visa from Indonesian embassy in my country
    Can the immigration office in Cilacap do it for me?
    Or immigration office class 2 don’t do such things ?

    Reply
    • Firsta - July 18, 2014 12:19 pm

      Hi SA.. I dont have the experience of extending Indonesian Visa :D
      Some friends of mine usually do the extension at the Class 1 Immigration offices; such as in Jakarta, Bali, Yogyakarta and Surakarta.
      This is the Cilacap immigration office address and phone number (I got it from the official immigration webiste):
      CILACAP
      Jl. Urip Sumoharjo No.249, Cilacap
      Telp.(+62282)-547779
      Phone: +62817619990
      kanim_cilacap@imigrasi.go.id
      You can probably phone them up or email to make sure if class 2 immigration office can do the service. I hope it helps.

      Reply
  30. Devan - August 24, 2014 10:20 am

    Hi Ms Firsta,
    Thanks a million for the information.
    What if someone does not have their marriage certificate nor their birth certificate. Those days in rural areas they do not use birth certificates and marriage certificates. This is a problem now.
    1) Can those documents still be obtained from “civil registry office (Catatan Sipil)”? Even though their birth is not recorded nor their marriage?
    2) Any other way to obtain the passport?

    Reply
    • Firsta - August 26, 2014 5:53 am

      Hi Devan,
      You can replace it with graduation certificate, together with ID Card (KTP) and Family Card (Kartu Keluarga).
      Try to visit the Catatan Sipil where the person was born and ask if they can help to make a new birth certificate. I am not sure if that is possible though.
      Hope it helps.

      Reply
  31. david - September 25, 2014 4:54 pm

    I came across your site as I am trying to help my gf make a new passport so she can come stay with me in Australia. She has been working overseas in hong kong/macau for the last 3 years and said that she doesn’t have a family card or ID card but has her birth certificate.

    I understand in order to make a passport, these items are required, would you know how to obtain the family card and ID card if she doesnt have it yet?

    Reply
  32. muhammad riaz - September 27, 2014 9:04 am

    one of my friend want to make new pasport how much the total expanse

    Reply
    • Firsta - September 29, 2014 5:32 am

      I think it is around 255,000 IDR, but the e-passport is more expensive (I guess 500,000 IDR or above).

      Reply
  33. Neil - October 17, 2014 7:56 am

    My Indonesian friend has a current Indonesian Passport but has lost her Birth Certificate which she needs to apply for an Australian Tourist Visa. I assume there is a Catatan Sipil in her area of Cilacap. She says that friends told her it is Rp 1.5 juta for a replacement. Is this true when a Passport is only Rp255,000??

    Reply
    • Firsta - October 17, 2014 7:59 am

      Hi Neil,
      I don’t have any experience on making a Birth Certificate replacement so I don’t know.. Sorry can’t help :-(

      Reply
  34. Dhee - October 26, 2014 5:16 am

    Hi Frista..is it possible to make an passport without akte lahir (Only KTP and KK) as my mum has no Akte lahir.. Do you know an agent who can help me with this please. Thanks

    Reply
  35. yudi - October 27, 2014 10:25 am

    Dear Frista,
    how to solve 25: Permohonan Tidak Ditemukan,
    i’ve tried many times to input the bank jurnal, but still cant fill arrival date?
    any suggest?

    Reply
    • Firsta - October 28, 2014 3:22 am

      Hey Yudi,
      Umm.. I am not sure. Can try to check this article by Trinity: naked-traveler.com/2014/10/24/cara-bikin-e-paspor.
      Hope it helps.

      Reply
  36. Al - November 11, 2014 4:29 am

    Hi,

    Is it possible to renew my passport in Indonesia without having a KTP?

    Reply
    • Firsta - November 12, 2014 5:30 am

      Hi Al,
      I don’t think that is possible.

      Reply

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